Question 1

WHY WAS THE IDGO CARD CREATED?

Accepted Answer

Identity Fraud: Most people in the UK use passports or driving licenses for proof of identity and age verification. However, these documents are not safe for everyday use and nightlife purposes as they contain all the information that fraudsters need to steal your identity and set up fraudulent accounts in your name. Protecting your identity is of utmost importance as fraud and cybercrime cases continue to rise.

Card Fraud: Contactless payments have become the most convenient way to make transactions, but they also pose a risk of card fraud. With millions of contactless card transactions in the UK, a significant amount of money is lost to fraud each year. Traditional bank and credit cards only display the cardholder's gender, making it easier for fraudsters of the same gender to use stolen payment cards without detection.

Question 2

WHY IS IDGO THE SOLUTION & HOW CAN IT HELP ME?

Accepted Answer

IDGO is the UK's first and safest double-sided proof of identity and contactless prepaid card. Here's how IDGO can help:

• ASS accredited & Government backed proof of age and identification. 
 • Verified contactless card payment facility. 
 • Minimal personal details presented on the card. 
 • Additional card clone protection. 
 • Secure application and verification process. 
 • Free IDGO Mobile App personal account and wallet.

The IDGO App offers various features such as account information, card management (freeze, block, and replace), e-wallet with money management features, subscription services, and a cashback reward scheme. With IDGO, you can enjoy a secure and seamless experience for everyday needs, whether it's purchasing alcohol or making domestic flights.

Question 3

HOW DO I GET MY CARD?

Accepted Answer

Once we launch, getting your IDGO card is easy:

• Download the IDGO App and register.
 • Apply for the card and go through the verification process.
 • Complete your payment. 
 • Your card will be delivered to you, ready to use.

To top up your card, you can sign in to your IDGO App account and add money, transfer funds from a verified bank account, or load cash onto your card using Pay Point terminal services across the UK. The IDGO App also functions as your e-wallet, providing access to personal account details, money management features, cashback rewards, and more.

Question 4

HOW DO I TOP UP MY CARD?

Accepted Answer

Currently, the IDGO Card can be topped up through registered bank transfers. Once you have registered and activated your card, you can easily transfer funds from your verified bank account to top up your IDGO Card balance.

As we continue to expand and evolve, we are actively exploring additional top-up options to provide you with more flexibility and convenience. In the future, we plan to introduce various other methods for topping up your card, such as debit/credit card payments, mobile payment services, and more. These additional options will make it even easier for you to manage and reload your IDGO Card.

We are committed to continually enhancing our services and ensuring that the top-up process is user-friendly and adaptable to your needs. Stay tuned for updates on new top-up options as we progress and grow.

Question 5

HOW IS IDGO DIFFERENT FROM OTHER FORMS OF ID?

Accepted Answer

IDGO offers a unique solution compared to traditional forms of ID. Unlike passports or driving licenses, IDGO provides a double-sided proof of identity and contactless payment card. It is specifically designed for everyday use and nightlife purposes, offering enhanced security features and minimal personal information displayed on the card. With its PASS accreditation, government backing, and card clone protection, IDGO ensures a safer and more convenient ID solution.

Question 6

HOW DOES THE VERIFICATION PROCESS WORK?

Accepted Answer

The verification process for IDGO is simple and secure. After applying for the card through our mobile app or website, you will be guided through the necessary steps to verify your identity. This will include submitting required documents and information for validation via a secure procedure with our IDV software partners, Luciditi. Your application will be reviewed and once approved, your IDGO card will be issued and delivered to you.

Question 7

CAN IDGO BE USED FOR AGE-RESTRICTED PURCHASES?

Accepted Answer

Yes, IDGO is recognised and accredited by the Proof of Age Standards Scheme (PASS). It serves as a valid proof of age for age-restricted purchases, such as buying alcohol or entering certain venues. With IDGO, you can confidently prove your age without the need to carry sensitive documents.

Question 8

WHAT HAPPENS IF I LOSE MY IDGO CARD?

Accepted Answer

If you happen to lose your IDGO card, don't worry. Simply log in to your IDGO account through the mobile app or website and report the loss. We will take the necessary steps to protect your account and issue a replacement card. It is always important to safeguard your IDGO card like any other valuable item to prevent unauthorised use.

Question 9

CAN I USE THE IDGO CARD TO VERIFY MYSELF ON INSTAGRAM AND OTHER SITES?

Accepted Answer

Absolutely! The IDGO card is not just a cool accessory; it's your passport to the digital world too! With its government-backed accreditation and secure verification process, you can use the IDGO card to easily verify your age and identity on popular platforms like Instagram and other online services. No more hassle of scanning and uploading sensitive documents. Show off your verified status and join the trendsetters with IDGO!

Question 10

DOES THE IDGO CARD HELP WITH MY TAKEAWAY AND POSTAL DELIVERY PACKAGES?

Accepted Answer

Definitely! We know how important food and delivery are to the modern lifestyle. With the IDGO card, you can enjoy a seamless experience when ordering your favourite meals or receiving exciting packages. Many food delivery apps and services now accept the IDGO card as a trusted form of age verification and secure payment. It's all about convenience, security, and enjoying life's little pleasures without having to dig out looking for your passport!

Question 11

CAN I USE MY IDGO CARD TO BOARD FLIGHTS?

Accepted Answer

The IDGO can be used in place of a passport for all domestic flights across the UK

Question 12

CAN I GET A REFUND IF I CHANGE MY MIND AFTER I HAVE COMPLETED THE APPLICATION?

Accepted Answer

A: At IDGO, we pride ourselves on empowering the next generation with secure identification solutions. Due to the nature of our services, we cannot provide refunds after the application has been completed. The fee paid covers the administrative process necessary to handle your application, including processing and verification steps. We recommend reviewing all application details carefully before submission to ensure you fully understand and agree to our policy.

Frequently Asked Questions

IDGO is an accredited & licenced PASS Card issuer