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FAQs
For the personal use of the IDGO card

  • WHY IS IDGO THE SOLUTION & HOW CAN IT HELP ME?
    IDGO is the UK's first and safest double-sided proof of identity and contactless prepaid card. Here's how IDGO can help: ASS accredited & Government backed proof of age and identification. Verified contactless card payment facility. Minimal personal details presented on the card. Additional card clone protection. Secure application and verification process. Free IDGO Mobile App personal account and wallet. The IDGO App offers various features such as account information, card management (freeze, block, and replace), e-wallet with money management features, subscription services, and a cashback reward scheme. With IDGO, you can enjoy a secure and seamless experience for everyday needs, whether it's purchasing alcohol or making domestic flights.
  • HOW DOES THE VERIFICATION PROCESS WORK?
    The verification process for IDGO is simple and secure. After applying for the card through our mobile app or website, you will be guided through the necessary steps to verify your identity. This will include submitting required documents and information for validation via a secure procedure with our IDV software partners, Luciditi. Your application will be reviewed and once approved, your IDGO card will be issued and delivered to you.
  • CAN I GET EXCLUSIVE DISCOUNTS WITH MY IDGO CARD?
    You bet! The IDGO card opens up a world of exclusive discounts, promotions, and perks tailored to your tastes and preferences. From trendy fashion brands to hip cafes, entertainment venues, and more, your IDGO card is your key to unlocking amazing deals and saving those hard-earned pounds. Embrace your unique style and save big with IDGO!
  • WHY WAS THE IDGO CARD CREATED?
    Identity Fraud: Most people in the UK use passports or driving licenses for proof of identity and age verification. However, these documents are not safe for everyday use and nightlife purposes as they contain all the information that fraudsters need to steal your identity and set up fraudulent accounts in your name. Protecting your identity is of utmost importance as fraud and cybercrime cases continue to rise. Card Fraud: Contactless payments have become the most convenient way to make transactions, but they also pose a risk of card fraud. With millions of contactless card transactions in the UK, a significant amount of money is lost to fraud each year. Traditional bank and credit cards only display the cardholder's gender, making it easier for fraudsters of the same gender to use stolen payment cards without detection.
  • CAN I USE THE IDGO CARD TO VERIFY MYSELF ON INSTAGRAM AND OTHER SITES?
    Absolutely! The IDGO card is not just a cool accessory; it's your passport to the digital world too! With its government-backed accreditation and secure verification process, you can use the IDGO card to easily verify your age and identity on popular platforms like Instagram and other online services. No more hassle of scanning and uploading sensitive documents. Show off your verified status and join the trendsetters with IDGO!
  • CAN IDGO BE USED FOR AGE-RESTRICTED PURCHASES?
    Yes, IDGO is recognised and accredited by the Proof of Age Standards Scheme (PASS). It serves as a valid proof of age for age-restricted purchases, such as buying alcohol or entering certain venues. With IDGO, you can confidently prove your age without the need to carry sensitive documents.
  • WHAT HAPPENS IF I LOSE MY IDGO CARD?
    If you happen to lose your IDGO card, don't worry. Simply log in to your IDGO account through the mobile app or website and report the loss. We will take the necessary steps to protect your account and issue a replacement card. It is always important to safeguard your IDGO card like any other valuable item to prevent unauthorised use.
  • DOES THE IDGO CARD HELP WITH MY TAKEAWAY AND POSTAL DELIVERY PACKAGES?
    Definitely! We know how important food and delivery are to the modern lifestyle. With the IDGO card, you can enjoy a seamless experience when ordering your favourite meals or receiving exciting packages. Many food delivery apps and services now accept the IDGO card as a trusted form of age verification and secure payment. It's all about convenience, security, and enjoying life's little pleasures without having to dig out looking for your passport!
  • HOW DO I TOP UP MY CARD?
    Currently, the IDGO Card can be topped up through registered bank transfers. Once you have registered and activated your card, you can easily transfer funds from your verified bank account to top up your IDGO Card balance. As we continue to expand and evolve, we are actively exploring additional top-up options to provide you with more flexibility and convenience. In the future, we plan to introduce various other methods for topping up your card, such as debit/credit card payments, mobile payment services, and more. These additional options will make it even easier for you to manage and reload your IDGO Card. We are committed to continually enhancing our services and ensuring that the top-up process is user-friendly and adaptable to your needs. Stay tuned for updates on new top-up options as we progress and grow.
  • HOW DO I GET MY CARD?
    Once we launch, getting your IDGO card is easy: Download the IDGO App and register. Apply for the card and go through the verification process. Complete your payment. Your card will be delivered to you, ready to use. To top up your card, you can sign in to your IDGO App account and add money, transfer funds from a verified bank account, or load cash onto your card using Pay Point terminal services across the UK. The IDGO App also functions as your e-wallet, providing access to personal account details, money management features, cashback rewards, and more.
  • HOW IS IDGO DIFFERENT FROM OTHER FORMS OF ID?
    IDGO offers a unique solution compared to traditional forms of ID. Unlike passports or driving licenses, IDGO provides a double-sided proof of identity and contactless payment card. It is specifically designed for everyday use and nightlife purposes, offering enhanced security features and minimal personal information displayed on the card. With its PASS accreditation, government backing, and card clone protection, IDGO ensures a safer and more convenient ID solution.
  • HOW CAN IDGO CARDS ASSIST THIRD-SECTOR ORGANISATIONS IN HELPING INDIVIDUALS WITH LOW INCOME/VULNERABLE SITUATIONS?
    IDGO cards play a vital role in helping individuals with low income or vulnerable situations access services and support. By providing a secure and recognised proof of identity, IDGO cards enable beneficiaries to overcome barriers in accessing essential services, including housing, healthcare, employment, and financial assistance. The cards offer a convenient and safe form of identification that can help individuals regain their independence and access the support they need.
  • WHAT ONGOING SUPPORT DOES IDGO OFFER TO THIRD-SECTOR ORGANISATIONS?
    IDGO is committed to supporting third-sector organisations throughout their partnership. We provide dedicated account management and support to address any queries or concerns. Our team can assist with the customisation process, bulk card ordering, and offer guidance on how to best utilise the IDGO cards to benefit the organisation's mission and the individuals they serve.
  • HOW CAN THIRD-SECTOR ORGANISATIONS CUSTOMISE THE IDGO CARD?
    IDGO offers FREE customisation options for third-sector organisations, allowing them to tailor the card design to align with their branding. Organisations can incorporate their logo, colours, or other visual elements that represent their identity. Customisation of the cards will help create a sense of ownership and recognition for the organisation while providing a professional and unified look for the IDGO cards.
  • CAN THIRD-SECTOR ORGANISATIONS ACCESS DISCOUNTED PRICING FOR BULK CARD PURCHASES?
    Yes, third-sector organisations can benefit from discounted pricing for bulk card purchases. IDGO understands the importance of supporting vulnerable individuals and communities, and we offer special pricing arrangements to assist organisations in their efforts to provide essential services and support. We offer two packages specifically designed for third-sector organisations: STANDARD PACKAGE: This package includes the IDGO Standard Card, which serves as a reliable proof of age and identity for your service users. The card is an official PASS-accredited identification, providing a safe and convenient alternative to traditional identification documents. With the Standard Card, your organisation can help individuals access age-restricted services and facilities without the need to carry valuable documents that can be easily lost or stolen. STANDARD+ CARD PACKAGE: This package includes the IDGO Standard Card along with the IDGO Mobile App. In addition to the benefits of the Standard Card, the IDGO Mobile App offers a range of features and incentives for both your organisation and your service users. The app provides a platform for engagement, personalised campaigns, and push notifications, allowing us to connect with your audience in a more interactive and meaningful way. It also offers exclusive discounts, rewards, and customisation options tailored to your organisation's needs. Both packages aim to empower your organisation and enhance the services you provide. You can choose the package that best suits your organisation's requirements and goals, ensuring that you can effectively support and engage with your service users while enjoying the added benefits of the IDGO platform.
  • IS IDGO ACCEPTED NATIONWIDE?
    Yes, IDGO is accepted nationwide. Our card is recognised and accepted by various establishments, including bars, clubs, shops, and other age-restricted venues. As long as the establishment accepts valid proof of age and identification, IDGO can be used to meet those requirements.
  • HOW CAN THIRD-SECTOR ORGANISATIONS BENEFIT FROM PARTNERING WITH IDGO?
    Organisations can benefit from IDGO by providing their members, customers, or employees with a secure and reliable form of identification. IDGO offers customisation options, allowing organisations to brand the card with their logo and promote their services. Bulk card purchases are available at a discounted wholesale price for third sector organisations, helping vulnerable individuals access essential services and support from IDGO in several ways: Enhanced Services: By providing IDGO cards to their beneficiaries, organisations can offer a secure and reliable form of identification, enabling individuals to access services, support, and facilities more easily. Brand Visibility: Customising the IDGO card with the organisation's logo can increase brand visibility and awareness among the community and stakeholders. Streamlined Processes: IDGO eliminates the need for beneficiaries to carry sensitive documents, reducing the administrative burden of verifying identities and ages for organisations. Increased Safety: By utilising IDGO cards, organisations can enhance the safety and security of their beneficiaries, ensuring their identities are protected and reducing the risk of identity theft.
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